Data deletion and account disconnection

Request deletion

Email info@ehelium.in with the subject “WAAPI data deletion”. Identify your business/workspace and the account or contact record involved. A recipient may identify the business that sent the message and their own WhatsApp number. Do not send passwords, access tokens, identity documents or verification codes.

What happens next

We verify your identity and authority, locate the relevant workspace and coordinate with its authorised owner where necessary. We explain the scope, progress and any records that must remain. An authorised workspace owner or administrator can also use the contact privacy controls available in the platform.

What deletion covers

Depending on the request, this can include contact profile details, conversation content, related notes and stored attachment records. Minimal number and suppression records may remain to prevent future unwanted messages. Security, audit, consent, backup and legally required records have separate retention needs.

Disconnecting Meta access

A business owner can revoke the app's access through the relevant Meta business integration settings and contact us to close the WAAPI connection. Revoking access stops future authorised access but is not itself a request to erase records already stored by WAAPI. Deleting WAAPI records does not delete copies held independently by the sending business, recipients or Meta.